Signature Stretch Therapy Protocol: Runner’s Leg Refresh

REFUNDS All packages are non-refundable upon use or after 7 days from the date of purchase, whichever comes first.

SHARING For packages indicated as shareable, all parties are responsible for managing how sessions are divided between them. Beginning October 2025, only regular packages with 30 sessions and above will be eligible for sharing.

TRANSFERS All package credits are transferable once.

EXPIRY Expiry extensions will not be granted except for valid medical reasons (with a recent medical certificate) or travel (with proof, such as flight dates indicated on a ticket).

SESSION CANCELLATIONS Appointments may be canceled without charge if done more than 24 hours before the scheduled session. Cancellations made within 24 hours will be considered late and will incur an automatic charge to the client account. In cases of emergencies such as severe weather or unforeseen circumstances, the studio may offer flexibility at its discretion.

MOVEMENT CLINICIAN ASSIGNMENT To help sessions run smoothly, ONELIFE may assign or adjust Movement Clinicians when needed. If your assigned clinician becomes unavailable, we will do our best to match you with someone of the same level or higher based on your package. If a different level is required, we will let you know ahead of time and confirm with you before proceeding.

MOVEMENT CLINICIAN PREFERENCE We are happy to accommodate requests for female Movement Clinicians whenever possible. If you prefer to work exclusively with a female clinician, please let our front desk know when booking. Requests are subject to availability and scheduling.

PACKAGE VALIDITY All packages are valid for a fixed duration starting from the date of purchase. Extensions may be granted only for medical or travel-related reasons, provided the request is made prior to package expiration.

PWD / SENIOR / PARTNER DISCOUNTS Discounts are honored but cannot be used in conjunction with other promotions. Discounts are non-convertible to cash.

PRENATAL AND POSTPARTUM PHYSIOPILATES ONELIFE offers specialized care packs for both prenatal and postpartum clients. To ensure the right support, clients are guided by a Movement Clinician in choosing the program that best fits their needs and stage of recovery or pregnancy.

For safety and proper care, medical clearance is required before starting any prenatal or postpartum program. 

CLIENT ELIGIBILITY The studio requires medical clearance for clients with special conditions before accommodating any service requests beyond the NTOL package. For prenatal and postpartum clients, medical clearance is mandatory prior to starting. Additionally, for clients seeking physical therapy, a doctor’s referral is recommended.

SCHEDULING YOUR SESSIONSSessions must be scheduled directly with the studio through any of the following channels:

• Onelife App

• Onelife Hotlines

• Email: askus@theonelifestudio.com

Appointments are allocated on a first-come, first-served basis. To get the most from your program, we recommend pre-booking your sessions as early as possible. This ensures a consistent visit frequency of at least twice per week, which is the pace we’ve found to bring the best results.

NEW-TO-ONELIFE STARTER PACK ELIGIBILITY The New-to-Onelife Starter Pack is exclusively available to first-time clients of the studio. Each client may avail of the package once only. This offer is non-transferable and cannot be combined with any other promotions or converted into other services.

PAYMENTS We accept payments via cash, credit card, or bank transfer. Transactions processed through PayPal may be subject to applicable credit card charges.

*Other studio terms and conditions apply. Terms and conditions are subject to change without prior notice.