Privacy Policy

At Onelife Studio (“Onelife,” “we,” “our,” “us”), we are committed to protecting your privacy and safeguarding the personal and health information you share with us when you visit our studios, book through the Onelife app, or participate in our programs. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep it secure.

By engaging with Onelife services, you acknowledge that you have read, understood, and agreed to this policy.

Information We Collect

We may collect and process the following types of information:

Personal details such as your name, contact number, email address, date of birth, and emergency contacts.
Health and wellness information including intake forms, Kinotek assessments, doctor’s clearance (where required), clinical notes, and session history.
Payment details when you purchase packages or services (processed via secure third-party providers such as PayPal, credit/debit card processors, bank transfers, or GCash).
Purchase and booking history including packages bought, attendance, and preferences.
Technical information such as device details, cookies, and usage data when you use our website or app.

How We Collect Your Information

When you register or book through our app, website, or in-studio.
When you purchase packages or services either online or in person.
When you complete intake forms, waiver, or consent forms before joining sessions.
When you communicate with us, including through email, SMS, social media, or hotlines.

How We Use Your Information

We use your information for the following purposes:

To design safe, personalized wellness programs tailored to your health needs.
To process bookings, payments, and manage package usage.
To send session reminders, studio updates, and promotional offers.
To ensure compliance with safety and operational standards.
To improve our services, programs, and client experience.
To anonymize data for internal research and service enhancement.
To contact you in case of emergencies.

Sharing of Information

Onelife does not sell or rent your personal data. We may share your information only in the following circumstances:

With your care team: Licensed physiotherapists and authorized staff who are directly involved in your program.
With trusted service providers: Such as payment processors, booking platforms, and communication tools (e.g., Constant Contact).
As part of a business transition: If Onelife undergoes a merger, acquisition, or transfer to a successor organization, your information may be transferred as part of that process.
When required by law: To comply with regulations, protect the rights and safety of our clients and staff, investigate potential violations, or prevent fraudulent or harmful activities.

Data Retention

Client records, including health data, session history, and intake forms, are kept for seven (7) years after your last engagement with Onelife.
After this period, data will be securely deleted or anonymized unless retention is required by law.
If you withdraw consent, certain services may no longer be available, but we will respect your right to request deletion within legal limits.

Data Security

We apply strict physical, electronic, and administrative safeguards to protect your information. Access to health-related data is restricted to licensed physiotherapists and authorized personnel.

Your Rights

Under the Data Privacy Act of 2012, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or outdated information.
Withdraw consent or request deletion of your data (subject to legal obligations).
File complaints with the National Privacy Commission (NPC) if you believe your rights are violated.

Service Limitations and Disclaimers

While Onelife is committed to providing safe and effective programs, we also recognize the following:

Participation in services such as Pilates, physical therapy, stretching, and other wellness activities may involve physical exertion. Clients are encouraged to consult their physician before joining.
Outcomes may vary based on individual health conditions, participation, and adherence. Onelife does not guarantee specific results.
Onelife will not be liable for issues arising from undisclosed medical conditions, non-compliance with studio guidelines, or external events beyond our control (including natural disasters, pandemics, or government restrictions).

This information is collected and processed to support your safety and experience, but it is important to acknowledge that responsibility for personal health remains with each client.

For any questions, requests, or concerns regarding your personal data or this policy, you may reach us at the following branch hotlines and emails:

San Juan – +63 917 596 3811 | sanjuan@theonelifestudio.com
Makati – +63 917 596 3815 | makati@theonelifestudio.com
Estancia Mall – +63 917 596 3819 | estancia@theonelifestudio.com
BGC – +63 917 596 3816 | bgc@theonelifestudio.com
Alabang – +63 917 596 3813 | alabang@theonelifestudio.com
Shangri-La Plaza Mall – +63 917 596 3817 | shangrila@theonelifestudio.com

Changes to This Privacy Policy

Onelife may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal obligations. If we make significant updates, we will notify you through email, app notifications, or in-studio announcements so you are always aware of how your information is being used and protected.

Third-Party Services and Advertising

Onelife works with trusted third-party providers, including social media platforms and advertising networks, to share updates about our services and promotions. These third parties may use cookies, pixels, or similar tracking technologies to measure the effectiveness of campaigns and show you content that may be more relevant to your interests.

Please note that these third parties operate under their own privacy policies. We encourage you to review them to understand how your data may be collected and used outside of Onelife.

Choices Regarding Promotional Emails

You can opt out of receiving promotional or marketing emails from Onelife at any time by clicking the unsubscribe link included in our messages. Please note, however, that we may still send you important service-related emails about your bookings, packages, or studio updates.