FAQs

Is it your first time at Onelife?

If it’s your first session with us, we recommend arriving 10 minutes early to complete your booklet and settle in comfortably.

What should I bring to my session?

Come in comfortable workout clothes and grip socks (available for purchase in-studio). We recommend fitted workout apparel so our coaches can better see your form and movement. Lockers are available, but we suggest bringing only the essentials.

What services does Onelife offer?

Beyond Clinical Pilates, we also provide:

Physical Therapy
Theracupping
Taping
Physio-Led Stretching (different types of guided stretches)
Signature Posture & Movement Assessment
Signature protocols for pelvic floor health, pregnancy and post-pregnancy care, and back pain management

What if I have special conditions?

If you have conditions such as prenatal, postnatal, scoliosis, back pain, injuries, or other orthopedic concerns, please bring your doctor’s recommendation or referral if available. For prenatal and postnatal clients, medical clearance from your doctor is required to ensure a safe start.

What are your rates and packages?

To explore our packages and book your sessions online, visit Shop Onelife. First-timers are required to purchase the New-to-Onelife Starter Pack, which you can shop here: NTOL Starter Pack.

How do I book a session?

Download the Onelife App to easily book your sessions:

For new users, please create an account using your registered Onelife email and set up your password.

What’s new with the Onelife App?

The Onelife App you know and love, now with thoughtful updates designed around your care:

Book sessions up to 60 days in advance
Catch last-minute openings in real time
Enjoy a smoother, simpler booking experience

Can I walk in for a session?

All sessions are by appointment only. We recommend booking at least 7 days in advance to secure your preferred slot.

Can I share my package?

Starting October 2025, only regular packages of 30 sessions and above may be shared. For shareable packages, up to 3 people can be registered, and it will be up to the group to manage how sessions are divided among themselves.

What is the difference between Physiopilates and Physio-Led Stretch?

Physiopilates: A 55-minute one-on-one personal training session led by a licensed physiotherapist. Each program is built around your goals and clinical needs, blending movement with rehabilitation to support safe progress.
Physio-Led Stretch: A 30–45 minute guided stretch session focused on release and recovery. Using manual techniques and percussive therapy, our clinicians target tight muscles and postural imbalances, making this a restorative complement to your training.

Do you offer group classes?

We are exclusively a one-on-one personal training studio. Every session is personalized and led by licensed physical therapists and internationally certified Pilates instructors.

Is Onelife women-only?

While Onelife is women-focused, we welcome everyone. We also cater to clients as young as 12 years old and seniors.

What if I’m running late?

If you’re running late, you may use the remaining time left in your session, but we cannot extend beyond the scheduled time to respect the next client. If you need to cancel or reschedule, please do so at least 24 hours in advance to avoid a late cancellation fee. In cases of emergencies (such as severe weather), the studio may offer flexibility.

Where can I park?

San Juan: In front of the building and in the basement
Makati: Behind the building along Rodriguez St. (first-come, first-served). Valet available. Alternatives: Eton Tower, Legazpi Park Open Parking, Dela Rosa Carpark 2
Estancia Mall: Mall parking at the East Wing. Take the elevator to the 3rd floor for fastest access
BGC: Outside C2 Building (entrance at 28th St). Alternatives: Fort Strip, One Bonifacio High Street Mall, One Parkade, High Street Parking, Shangri-La Hotel, Two Parkade, Central Square Parking
Molito Alabang: Mall parking available
Shangri-La Plaza Mall: Mall parking available

What payment methods do you accept?

We accept cash, credit/debit cards, and bank transfers. For online purchases, PayPal is available, though transactions may be subject to applicable credit card charges.

Can I book back-to-back sessions?

Yes, you can book multiple sessions in a day. However, we recommend discussing this with your coach to ensure it supports your goals and recovery.

How long are the sessions?

Most sessions are 55 minutes. Physio-Led Stretch runs 30–45 minutes. Your coach will maximize the time to match your program.

Can I bring a friend to my session?

Our sessions are designed for one-on-one training. If you’d like to work out with friends, consider our shareable packages (up to 3 people). If scheduling allows, you and your friend may also train in the same room with different coaches at the same time.

Can I still do Pilates if I have an injury?

Yes. Pilates is excellent for rehabilitation and recovery. Our licensed physical therapists and internationally certified coaches tailor programs to safely support your healing process.

What is your cancellation policy?

Sessions canceled more than 24 hours in advance will not incur charges. Cancellations made within 24 hours will be considered late and will be charged to the client account. In cases of emergencies, the studio may offer flexibility.

How do I choose the right coach level?

Onelife uses a coach leveling system to match you with the right clinician based on your needs and preferences:

PT Assistants are Physical Therapy graduates who support assessments, stretching, and theracupping under mentorship.
Junior Trainees are licensed PTs in early training, preparing to become Junior Physios.
Junior Physios are licensed PTs regularized after 6+ months, trained in women’s health, movement assessment, and Clinical Pilates integration.
Physios are licensed PTs with 300+ training hours who can design fully personalized programs.
Senior Physios have 1,000+ hours and advanced certifications, specializing in women’s health and complex cases.
Senior Pilates Consultants are internationally certified in Pilates, bringing global standards of practice to your training.
Lead Clinical Trainers have 1,000+ hours of experience and mentor the Onelife team, ensuring care aligns with international best practices.

No matter the level, all coaches are guided by the same values of safety, expertise, and care. Choosing higher levels provides deeper specialization and experience, but every level reflects the same Onelife promise to help you move and feel better.

What is the difference between Pilates and Clinical Pilates?

Pilates ≠ Clinical Pilates. While traditional Pilates focuses on fitness and movement, Clinical Pilates at Onelife is guided by licensed physiotherapists. Every session is tailored through assessment, treatment planning, and the use of clinical tools when needed. This means each movement is not just about exercise, but about recovery, prevention, and long-term care designed for women.

Where does Onelife training take place?

Onelife is committed to nurturing world-class Filipino clinicians. Our team undergoes continuous mentorship in fundamental Pilates with internationally certified trainers, alongside structured training in women’s health, injury care, treatment planning, and hands-on techniques. All our mentors are leaders in their fields, and our clinicians are tested and certified against global standards such as those set in Australia, widely recognized as the benchmark for physical therapy and rehabilitation.

Why does Onelife give so much importance to training?

At Onelife, training is not a one-time milestone. It’s a continuous commitment to clinical excellence and meaningful care. Our team undergoes regular mentorship, advanced certifications, and structured learning to stay aligned with the best practices in women’s wellness and physiotherapy.

This level of training is part of what your session fees support — ensuring that every session you receive is grounded in expertise, safety, and deep attention to what your body needs. You’re not just paying for a class. You’re investing in care that is purposeful, evolving, and truly designed for you.

What is the importance of quality equipment, and where does Onelife get its equipment from?

The right tools make a difference — not just in how a session feels, but in the results it delivers. Onelife uses equipment primarily from Balanced Body, a globally respected brand known for its durability, safety, and professional-grade performance. For recovery and support services, we also use Theragun for percussive therapy and Kinotek for advanced movement assessments. These tools help us ensure that each session is not only tailored, but also effective and supported by the best technology available.

Why does Onelife offer other services and not just Clinical Pilates?

Women’s wellness is multifaceted. While Clinical Pilates is at the heart of what we do, it’s only one part of the care we believe every woman deserves. From physiotherapy and manual therapy to dry needling, stretch care, and guided recovery, our services are designed to address the whole picture — pain, movement, recovery, and lifestyle. Every offering supports a different need, but they all work together to help her move through life with more ease, strength, and confidence.

What is Dry Needling at Onelife?

Dry Needling is a targeted technique that uses very fine, sterile needles to release muscle tightness and ease discomfort. It helps calm overworked muscles, soften trigger points, and restore natural movement. Many clients describe the result as feeling lighter, freer, and more at ease in their body.

How does Onelife approach Dry Needling?

Every Dry Needling session at Onelife is guided by a licensed physiotherapist. Before any needling is done, your clinician will assess your movement and muscle patterns to understand what your body is holding and where the tension is coming from. The treatment is gentle, tailored to how you feel, and adjusted throughout the session for your comfort.

What concerns can Dry Needling help with?

Dry Needling may support:

Deep muscle tightness
Neck and shoulder tension
Lower back pain
Hip and pelvic discomfort
Limited range of motion
Post-workout muscle heaviness or fatigue

It can be helpful on its own or as part of your ongoing Clinical Pilates or rehab plan.

What does Dry Needling feel like?

Most clients feel a quick, light sensation when the needle touches the muscle. Some areas may twitch or release, which is part of the muscle letting go. Your physiotherapist will always check in with you and adjust to what feels safe and comfortable for your body.

Is Dry Needling the same as acupuncture?

Dry Needling and acupuncture both use fine needles, but their focus and intention are different. Acupuncture is rooted in traditional Chinese medicine. Dry Needling comes from modern physiotherapy and is used to release muscle tension and restore movement. Onelife uses Dry Needling as part of a movement and rehabilitation approach.

How many sessions will I need?

This depends on your goals, your movement patterns, and how your body responds. Some clients feel relief right away, while others benefit from a few sessions combined with stretching, Clinical Pilates, or strengthening work. Your physiotherapist will guide you through what is best for your body.

Is it safe during pregnancy or post-pregnancy?

Dry Needling may be used during postpartum care when appropriate, but it is not recommended during pregnancy. If you are pregnant or think you may be, please tell your physiotherapist so we can adjust your care plan safely.

What is Real-Time Ultrasound at Onelife?

Real-Time Ultrasound (RTUS) is a tool we use to see how your core and pelvic floor muscles are working while you move. It allows both you and your clinician to watch your muscles activate in real time, so you can learn to engage the right muscles with confidence and control.

Is this the same as a pregnancy ultrasound?

No. RTUS is not used to check for pregnancy or monitor a baby. It is a rehabilitation and movement training tool that supports core and pelvic floor retraining.

Who is RTUS helpful for?

RTUS is especially supportive for:

Postpartum recovery
Women experiencing pelvic pressure or heaviness
Anyone who leaks when laughing, coughing, or exercising
Those rebuilding core strength after injury or surgery
Women who want to move with better alignment and stability

If you are unsure whether this applies to you, your physiotherapist can help you decide.

Why does Onelife use RTUS?

Many women are told to simply “engage your core,” but without seeing it, it can be hard to know if the right muscles are actually working. RTUS removes the guesswork. It helps you understand your own body, learn how it functions, and train with greater accuracy and safety.

What happens during an RTUS session?

Your physiotherapist will apply gentle ultrasound gel to the skin and guide the handheld device over your lower abdomen. You will watch your core muscles activate on the screen while your clinician teaches you how to move and breathe for proper engagement. There is no pain and no internal work required.

Is RTUS safe?

Yes. RTUS is non-invasive, gentle, and commonly used in physical therapy and women’s health settings around the world.

Which branches offer RTUS?

RTUS is currently available at:

BGC
Estancia Mall
Shangri-La Plaza Mall (upon opening)

If you would like to explore RTUS-assisted training, simply speak to your coach or front desk.

What is Physio-Led Stretching at Onelife?

Physio-Led Stretching is our general one-on-one stretch session designed to release tightness, improve mobility, and help your body move with more ease. Your clinician will ask where you feel tension and then customize the stretch session to your body on that day.

It is a personalized full-body or multi-area stretch based on your needs.

So what makes the ‘new’ and ‘more targeted’ Stretches different?

The new stretch programs are specialized versions of Physio-Led Stretching. Each one targets a specific lifestyle scenario, so the session can go deeper, more intentional, and more effective for that situation.

Think of it like this:

Physio-Led Stretching = personalized full-body stretch based on your general needs.
Specialized Stretches = targeted stretch built for a specific kind of daily movement pattern or stress your body goes through.

How each specialized stretch is different:

Stretch Type

Who It’s Designed For

Primary Focus

Breastfeeding Posture Refresh

New moms or moms currently feeding

Primary Focus

Neck, upper back, shoulders, posture comfort

Office Tension Relief

Women spending long hours on laptops, phones, or desks

Primary Focus

Neck, shoulders, mid-back, posture reset

Runner’s Leg Refresh

Runners at any level, from casual to marathon training

Primary Focus

Calves, hamstrings, hips, quads, lower back recovery

Golfers, tennis players, swimmers, padel players

Primary Focus

Spine rotation, rib mobility, shoulder and back control

Traveler’s Tension Reset

Women who have just traveled or sit for long periods

Primary Focus

Hips, spine, calves, shoulders, circulation and lightness

Why this matters

Women move differently in different seasons of life.

A breastfeeding mom needs neck and upper back support, not hamstring release.
A runner needs lower body recovery, not shoulder focus.
A desk worker needs posture support, not hip mobility.
A traveler needs circulation and decompression, not athletic rotation training.
A golf or tennis player needs rotational strength and rib mobility, not general stretching.

Each stretch is built for exactly what your body is going through in that moment of your life.

So which one should I choose?

Choose Physio-Led Stretching if your tension varies week to week and you want a general personalized stretch.
Choose the specialized stretches when your body is dealing with a clear pattern:
- breastfeeding
- long desk hours
- running season
- sport practice
- travel recovery

There is no wrong choice. We meet you where you are.