ONELIFE FAQs

GENERAL

Is it your first time at ONELIFE?

If it’s your first session with us, we recommend arriving 10 minutes early so you can complete your booklet and settle in comfortably before your session begins.

What should I bring to my session?

Wear comfortable, fitted workout clothing and grip socks (available for purchase in-studio). Fitted apparel allows your Movement Clinician to better observe your posture and movement patterns during the session.

Lockers are available for your belongings, though we recommend bringing only the essentials.

What services does ONELIFE offer?

ONELIFE provides clinically guided movement, recovery, and women’s wellness services across several categories:

Care by Concern

New-to-ONELIFE Starter Pack
Signature Posture & Movement Assessment
Pelvic Floor Care Pack
Pregnancy Care Pack
Post-Pregnancy Care Pack
Back Pain Care Pack
Surgical Birth Recovery Care Pack

Physiopilates™ & Physical Therapy

One-on-one Physiopilates™ sessions available in multi-session packages

Stretch Therapy

Guided stretch sessions available as single or bundled sessions

Signature Stretch Therapy Protocols

Breastfeeding Posture Refresh
Office Tension Relief
Runner’s Leg Refresh
Rotational Sports Mobility Restore
Traveler’s Tension Reset

Women’s Wellness

Dry Needling
Theracupping
C-Section Scar Reset™
C-Section Scar Reset™ with Theracupping
Cycle Synced Recovery Sessions

What if I have special conditions?

If you are managing a condition such as pregnancy, postpartum recovery, pelvic floor concerns, back pain, scoliosis, injuries, or other orthopedic issues, please let us know when booking your session.

For certain conditions, such as pregnancy or early postpartum recovery, medical clearance from your doctor is required before starting. If you have a doctor’s recommendation, referral, or recent medical notes, you are welcome to bring them so our Movement Clinicians can better understand your needs.

Your program will typically begin with an assessment so we can guide you safely and recommend the most appropriate care approach.

Is ONELIFE women-only?

ONELIFE is a women-focused studio, but we welcome everyone. We also work with clients as young as 12 years old and with seniors.

Do you offer group classes?

ONELIFE operates exclusively on a one-on-one session model. Every session is personalized and guided by a member of our Movement Clinician team.

Why do ONELIFE sessions sometimes book out quickly?

ONELIFE operates exclusively on a one-on-one model, which means each Movement Clinician can guide only one client at a time. Because of this, certain schedules and clinician levels may fill up quickly.

We recommend booking sessions in advance through the ONELIFE App or checking periodically for new openings, as cancellations or schedule updates may create availability.

What if I cannot find a slot with my preferred Movement Clinician?

If your preferred clinician is fully booked, you may:

check for newly released slots in the app
book with another Movement Clinician within the same level
explore adjacent levels that may also suit your needs

All Movement Clinicians follow the same care framework and clinical standards, so you will still receive thoughtful and personalized care.

Can I change my Movement Clinician if needed?

If you feel another Movement Clinician may better suit your schedule or preferences, you may request a change. Our front desk team can help guide you to a clinician who aligns with your goals, comfort level, and availability.

Can I walk in for a session?

All sessions are by appointment only to ensure each client receives dedicated one-on-one care.

What happens if I’m running late?

If you arrive late, you may use the remaining time in your session, but we cannot extend beyond the scheduled time out of respect for the next client.

What is your cancellation policy?

Sessions cancelled more than 24 hours in advance will not be charged.

Sessions cancelled within 24 hours of the appointment will be considered late cancellations and charged to the client’s account.

Can I book back-to-back sessions?

Yes. Some clients book multiple sessions in one day depending on their goals. Your Movement Clinician can also guide you on what schedule best supports your program and recovery.

Can I train with a friend?

Sessions are designed to remain one-on-one for personalized care. If you and a friend both have sessions scheduled at the same time, you may train in the same room with separate Movement Clinicians, subject to availability.

How do I choose the right Movement Clinician level?

ONELIFE uses a structured framework that reflects experience and training progression.

PT Assistant
Graduates of Physical Therapy, or allied healthcare programs who support recovery services and session preparation under supervision.

Assistant Coach

Early-career movement professionals completing structured onboarding and mentorship.

Junior Coach
Movement Clinicians who have completed foundational ONELIFE training and guide sessions independently.

Coach
Clinicians with deeper experience in movement assessment and Physiopilates™ programming.

Senior Physio
Highly experienced clinicians who manage complex rehabilitation needs.

Senior Pilates Consultant / Lead Clinical Trainer

Senior experts who oversee training standards and handle specialized cases.

All Movement Clinicians follow the same care framework. Higher levels reflect deeper specialization and experience.

MOVEMENT & CARE

What is Physiopilates™?

Physiopilates™ is ONELIFE’s proprietary approach that integrates Clinical Pilates with Physical Therapy principles. Sessions combine movement training, rehabilitation-informed techniques, and individualized programming based on how your body moves.

Can I still do Physiopilates™ if I have an injury?

Whether Physiopilates™ is appropriate depends on the type and stage of your injury. If you have a diagnosis, rehabilitation program, or medical clearance from your doctor, please bring it with you.

Your Movement Clinician will assess your movement and determine whether Physiopilates™ or another approach within your care plan is most appropriate.

WOMEN’S WELLNESS SERVICES

What is Dry Needling?

Dry Needling is a physiotherapy technique that uses very fine sterile needles to release tight muscles and trigger points. It may help reduce discomfort, improve mobility, and support natural movement patterns.

Is RTUS the same as a pregnancy ultrasound?

No. RTUS is used for movement training and rehabilitation, not pregnancy monitoring.

STRETCH THERAPY

What is Stretch Therapy?

Stretch Therapy is a guided one-on-one session designed to release tightness, improve flexibility, and help the body move more comfortably. Each session is adjusted to the areas where you feel tension that day.

TRAINING & STANDARDS

Do ONELIFE Movement Clinicians hold certifications?

The ONELIFE team regularly attend international workshops and earn certifications from recognized Pilates, movement, rehabilitation, and women’s health education programs. These training sessions provide valuable knowledge in exercise systems and movement techniques.

At ONELIFE, these trainings and certifications are complemented by our internal credentialing and Movement Clinician leveling framework, which focuses on how these techniques are applied safely and effectively with real clients.

Our credentialing process verifies a professional’s ability to integrate these techniques with current movement science, sound clinical reasoning, and client-centered care, consistent with the standard of practice we have cultivated over the past 13 years.

This approach allows us to maintain consistent standards of care while continuing to learn from leading

educators around the world.

BOOKING & SCHEDULING

How do I book a session?

Sessions can be booked through the ONELIFE App.

Download the app and create an account using your registered ONELIFE email to access booking and manage your schedule.

Can I share my package?

Starting October 2025, only regular packages of 30 sessions and above may be shared. For shareable packages, up to 3 people can be registered, and it will be up to the group to manage how sessions are divided among themselves.

MOVEMENT CLINICIANS

Who are ONELIFE Movement Clinicians?

ONELIFE Movement Clinicians are part of a multidisciplinary team composed of licensed Physical Therapists, Sports Science graduates, certified Pilates coaches, and allied healthcare professionals.

They undergo structured training within the ONELIFE clinical framework and continuous mentorship to support safe, responsible movement care.

What is the difference between Physiopilates™ and Stretch Therapy?

Physiopilates™
A 55-minute one-on-one movement session designed to improve strength, posture, and movement quality.

Stretch Therapy
A guided recovery session focused on releasing muscle tension, improving flexibility, and supporting mobility.

Is Dry Needling the same as acupuncture?

Dry Needling and acupuncture both use fine needles, but their focus and intention are different. Acupuncture is rooted in traditional Chinese medicine. Dry Needling comes from modern physiotherapy and is used to release muscle tension and support movement restoration. At ONELIFE, it is applied as part of a broader movement and rehabilitation approach.

What is Real-Time Ultrasound (RTUS)?

Real-Time Ultrasound (RTUS) is a non-invasive tool used to observe how the core and pelvic floor muscles activate during movement. It allows both the clinician and the client to see muscle engagement in real time, helping improve coordination and control.

What are Signature Stretch Therapy Protocols?

Signature Stretch Therapy Protocols are targeted stretch sessions designed for specific lifestyle patterns.

Examples include:

Breastfeeding Posture Refresh
Office Tension Relief
Runner’s Leg Refresh
Rotational Sports Mobility Restore
Traveler’s Tension Reset

Each protocol focuses on the areas of the body most affected by those movement demands.

How does ONELIFE ensure consistent standards of care?

To ensure safe and consistent care, ONELIFE uses its own internal credentialing and Movement Clinician leveling framework.

This system verifies that clinicians can integrate Pilates principles with physical therapy and women’s health knowledge, current movement science, and responsible clinical reasoning.

As clinicians progress through different levels, they demonstrate deeper expertise in applying these skills to support clients with a wide range of needs.

Why does ONELIFE emphasize continuous training?

Movement science and rehabilitation continue to evolve. ONELIFE clinicians regularly attend workshops, mentorship programs, and continuing education courses to stay aligned with current best practices and with the latest knowledge about the body.

This commitment to learning helps ensure that care remains safe, thoughtful, and responsive to each client’s needs.

Why does ONELIFE train Movement Clinicians across multiple disciplines?

Rather than relying on a single certification pathway or methodology, ONELIFE curates learning opportunities from leading international educators across multiple disciplines. Our Physiopilates™ approach integrates Clinical Pilates with physical therapy principles, recovery techniques, and women’s wellness care, which requires a broader scope of training than a single-method certification alone.

Through this multidisciplinary approach, our Movement Clinicians continue to evolve with the field while maintaining the clinical standards and movement expertise that define ONELIFE care.