Terms and Conditions

Package Validity

• The package activates on the date of purchase.

• We highly encourage scheduling the first session within 30 days of purchase.

• All sessions are conducted in-person, or virtually if government restrictions are in place due to COVID-19.

• All packages, except the single session option, can be used across all our branches.

Expiry Extension

Expiry extensions are not allowed, except for valid medical reasons with proof.

Package Sharing

Except for the single session options, packages can be shared with up to three individuals.

Client Eligibility

All clients must start with the 'New-to-Onelife' package. However, for clients with injuries, special conditions, or those who are pregnant/have just given birth, we strictly require a doctor's medical clearance for exercise before proceeding with a succeeding package.

Scheduling Your Sessions

• Sessions must be scheduled directly with the studio via our hotlines or email.

• Our team will get in touch with package holders as soon as possible after receiving a receipt of the online purchase with complete contact information.

• Appointments are offered on a first-come, first-served basis. We recommend scheduling sessions at least 1-2 days in advance. Walk-ins and same-day appointment requests are not accepted.

• Reservations are confirmed only for clients with valid packages.

Refunds

• Packages cannot be refunded once used or after 7 days from the date of purchase, whichever comes first.

• If in-person sessions are restricted by the government due to COVID-19, sessions are automatically converted to virtual sessions.

Coach Assignment

• The studio reserves the right to assign and change coaches handling your sessions without prior notice. We strive to keep coaches at the expertise level you have chosen or higher.

• Learn more about our coach leveling here.

Session Cancellations

• Appointment cancellations are not allowed until further notice due to local government capacity restrictions related to COVID-19. All canceled appointments are automatically charged to the client's account.

• We do allow appointment rescheduling at no charge, as long as it is arranged at least 48 hours before the original appointment schedule date and time.