Fitness & Movement Assessment

REFUNDS
All packages are non-refundable upon use or after 7 days from date of purchase, whichever comes first.

SHARING
Packages with 10 sessions and above are eligible for sharing up to 3 people. For packages indicated as shareable, it is the responsibility of sharing parties to manage the division of sessions between each other.

TRANSFERS
All package credits are transferable once.

EXPIRY
Absolutely no expiry extensions except for valid medical reasons with proof (recent medical certificate) or travel with proof (eg. flight dates indicated on ticket).

SESSION CANCELLATIONS
Appointments may be canceled without charge if done more than 24 hours before the scheduled session. Cancellations made within 24 hours of the session will be considered late and will incur an automatic charge to the client account.

COACH ASSIGNMENT
The studio reserves the right to assign or change the coaches for your sessions without prior notice. In the event that a coach becomes unavailable, the studio will make every effort to assign a coach of the same level or higher, based on the client's package. If a lower-level coach is assigned, the client will be notified in advance and consent will be requested before proceeding.

COACH PREFERENCE
The studio accommodates requests for female-only coaches. Clients who prefer to work exclusively with a female coach must inform the front desk at the time of booking. Requests will be accommodated based on coach availability and scheduling.

PACKAGE VALIDITY
All packages are valid for a fixed duration starting from the date of purchase. Extensions may be granted for medical or travel-related reasons, provided that the request is made prior to the package expiration.

PWD / SENIOR / PARTNER DISCOUNTS
Honored but cannot be used in conjunction with other promotions. Discounts are non-convertible to cash.

PRENATAL AND POSTPARTUM PHYSIOPILATES
The studio offers specialized care packs for both prenatal and postpartum clients. Clients are encouraged to consult with their coach for the program most suitable to their needs. For prenatal and postpartum clients, medical clearance is mandatory prior to starting. 

CLIENT ELIGIBILITY
The studio requires medical clearance for clients with special conditions before accommodating any service requests beyond the NTOL package. For prenatal and postpartum clients, medical clearance is mandatory prior to starting. Additionally, for clients seeking physical therapy, a doctor's referral is recommended.

SCHEDULING YOUR SESSIONS
Sessions must be scheduled directly with the studio through any of the following channels:

• Onelife App

• Onelife Hotlines

• Email: askus@theonelifestudio.com

Appointments are allocated on a first-come, first-served basis. To ensure availability, clients are encouraged to book their sessions at least 7 days in advance.

NEW STUDIO PACKAGE GUIDELINES
Onelife Studio offers two types of packages in line with the upcoming Shangri-La studio opening in Q4 2025:

• Shangri-La Exclusive Packages are valid only at the Shangri-La branch.

• Regular Packages may be used across all Onelife locations, including Shangri-La.

Clients are encouraged to choose the appropriate package based on their location preference at the time of purchase.

*Other studio terms and conditions apply. Terms and conditions subject to change without prior notice.